Awards and Recognition

“The doctor took a lot of time with me and answered all my questions.”

Awards and Recognition

HHC receives Quest for Excellence Award at 2018 NHA Awards banquet

Staff recognized for using data to promote education, increase screening rates

From the Nebraska Hospital Association Awards Banquet program:
Value-based care models such as PQRS, MIPS quality reporting requirement and the formation of ACos prompted our facility to begin looking at how our practice compared to national benchmarks. Historically, data collection and trending was difficult in our clinic, as paper charts were being utilized until the implementation of an EMR in August of 2017. Finding information from paper charts was a manual and tedious process. For ease and consistency, the same EMR platform was selected for the clinic as for the hospital. Having navigated that system for several years already, we were well aware of the challenges of obtaining access to meaningful reports, including large customizing fees and long lag times. Knowing that value-based payment systems were here to stay, having access to quality information became a priority. After much research, a data analytics company was selected to partner with. In doing so, we were able to see how we compared to national benchmarks, which then prompted us to improve our processes of patient care. We discovered that we were consistently screening approximately 30% of our patients for osteoporosis, a mere 20% for colorectal cancer and only 40% of our COPD patients were receiving a spirometry evaluation. Partnering with data analytics company showed the areas we were lacking in and gave us a road map for instigating positive change.

The results were astounding! Osteoporosis screening rates jumped from 30% to over 80% in a matter of months. The radiology department completed 77 DEXA scans in two months, where an average of six per month was the norm. Five of the patients screened required treatment for osteoporosis, with the goal being to prevent fracture in those high risk patients. Osteopenia was recognized in the majority of others, thus guiding providers to recommend calcium and vitamin D intake, weight bearing exercise and continued follow-up. Educating our patients has been key in this measure. Once the patients understood the purpose of the screening, the nature of the test and the provider concern for preventative health, DEXA screenings increased drastically.

Our COPD spirometry baseline rate began near 40% and increased to 76% after the team’s work and evaluation of the data. Patients are now being accurately diagnosed and treated for COPD. The respiratory therapist monitors these patients through Pulmonology Clinic and continuously analyzes the GAP report. She essentially functions as a chronic disease manager, providing overall better care for these patients. Providing education on the importance of spirometry evaluations is necessary. It not only empowers our patients with knowledge, but it also prompts questions about their health and their disease.

Baseline colorectal cancer screening rates of 20% increased to 30% through improved preventative health maintenance screenings at the clinic. This project was not initiated until July and has been more difficult. However, the goal is to improve screening rates and keep our patients healthy by setting a goal of scheduling four patients per week with colorectal cancer screenings for the remainder of 2018.

Care Center receives perfect survey

July 26, 2018

Amazing things are happening at the Henderson Care Center!

The State of Nebraska recently visited Henderson Health Care for one week to look at quality of care, quality of life, infection prevention, documentation, sanitation, nutritional service, cleanliness, activities and resident satisfaction at the Care Center. At the end of the week, the State found zero deficiencies to report! This is the best rating a care center can receive.

Henderson Care Center has received the designation of “deficiency free” 3 of the last 6 years. The surveyors had many positive things to say about the care, staff and facilities at Henderson Health Care.

Congratulations to the staff and residents at Henderson Care Center for their amazing survey results! Thank you also to the citizens of Henderson and the surrounding area for their support of Henderson Health Care. We’re proud to deliver the best care at every age!

 

Henderson Care Center receives award for quality improvement
October 2017

Henderson Care Center has received the significant achievement of scoring 6.0 or less on the Nursing Home Quality Composite Score, for the second quarter of 2017. The facility is participating with the Great Plains Quality Care Collaborative on quality improvement areas and has exceeded the standards for every quality measure each month of the second quarter.

The award reads, “Your work has contributed to improving the quality of care and quality of life for residents in your nursing home, and also for nursing home residents across the country.”

Sherri Rediger, Henderson Care Center Director of Nursing said, “This is a great accomplishment for our facility! We focus on improving the quality of care for residents everyday. Our staff deserves congratulations for this well-deserved recognition.”

HHC Hospital earns U.S. top honors
May 2017

Henderson Health Care in Henderson, NE was recently named one of the Top 20 Critical Access Hospitals (CAHs) for patient satisfaction in the country.

The Top 20 Critical Access Hospitals, including Henderson Health Care, scored best among critical access hospitals on iVantage Health Analytics’ Hospital Strength Index™ for patient satisfaction. The rankings were recently announced by the National Rural Health Association (NRHA). An awards ceremony will be held during NRHA’s Critical Access Hospital Conference in September in Kansas City, MO.

The Top 20 Critical Access Hospital “winners” are those hospitals who have achieved success in the overall performance based on a composite rating from eight indices of strength: inpatient market share, outpatient market share, quality, outcomes, patient perspectives, costs, charges and financial stability. This group was selected from iVantage’s Top 100 CAH list, released earlier this year.

Those hospitals that have been recognized as Top 20 Critical Access Hospital “best practice recipients” have achieved success on one of two key areas of performance: Quality index: A rating of hospital performance based on the percentile rank across the five categories of Hospital Compare Process of Care measures. Patient perspective index: A rating of hospital performance based on the percentile rank on two Hospital Compare HCAHPS measures (“Overall Rating” and “Highly Recommend)”.

“Henderson Health Care is proud of the efforts of its physicians and staff who have contributed to our hospital achieving this designation,” said Cheryl Brown, CEO. “Our results for patient satisfaction tells us our patients count on us to deliver the health care they need in a manner that exceeds their expectations. In my opinion, there is no greater compliment for our staff.”

Henderson Hospital ranks highest among area hospitals
August 2016

HHC scored higher in every category than area hospitals according to Medicare.gov’s 2016 Survey of Patients’ Experiences. HHC also beat the state and national averages.

Topics covered included pain management, facility cleanliness, doctor/nurse communication with patient and recovery.

See the results here:
Patient Survey

HHC receives Business Milestone Award
January 2016

Henderson Health Care received a Business Milestone Award in recognition of 65 years in business. This award is given by the Henderson Chamber of Commerce to Henderson businesses who are celebrating significant anniversaries. The awards were distributed at the Celebrate Henderson Banquet on January 25, 2016.

HHC named York Area’s Best Place to Work
November 2015

Each year, the York News-Times asks readers to submit their votes for the “Best of York”. The ballots cover a gamut of categories including best places to eat, favorite people, best places to get things done, etc.

The staff at Henderson Health Care made their voices heard by submitting enough ballots to be named the York area’s best place to work.

Valerie Nunnenkamp, Marketing Director, announced this award to the staff by saying, “This is due 100% to you and the rest of the people in this building. Pay and benefits can make a job good, but the people make it great. Each and every one of you go above and beyond to do your part – and your part is crucial to the success of this business and the overall experience of our residents and patients. Your hard work and dedication is noticed every day. You make this the best place to work.”

Henderson Health Care Implements eEmergency Technology

August 14, 2013
Henderson, NE – The first phase of the Leona M. and Harry B. Helmsley Charitable Trust grant has been installed. eEmergency has officially “gone live” at Henderson Health Care. eEmergency is an innovative concept using high definition audio/video equipment, linking local rural emergency rooms to emergency trained physicians and nurses at a centralized hub, 24/7.

How eEmergency Works

eEmergency is part of Avera eCARE™, a suite of innovative technology applications developed to improve patient safety and support the rural health care workforce. This innovative service, now available at Henderson Health Care (HHC) links two-way video equipment in local emergency rooms to emergency-trained physicians at a central hub in Sioux Falls, 24 hours a day, seven days a week. It provides patients immediate access to physician-rendered emergency care in their local community.

“Board-certified emergency medicine physicians take a team approach,” says Dr. Don Kosiak, Avera eCARE Services medical director. “It is best when one of us does the critical thinking and one of us is doing hands-on care, so eEmergency is a play out of this team approach in the rural setting,” Dr. Kosiak explains, noting the access it gives rural providers, who often practice alone, to a consult on request.

Helping Patients and Families

Some of the ways eEmergency supports patient care in the local community include:

  • Providing the availability of physician-rendered emergency care 24 hours a day, regardless of location
  • Streamlining access to specialists for better outcomes for patients with trauma, heart attacks and other emergency care issues
  • Supporting activation of emergency transport teams as early as possible, saving time
  • Providing support when the local facility experiences multiple emergency cases at once
  • Reducing unnecessary transfers
  • Assuring patients’ families access to a specialty consultation at home

eEmergency gives us the ability to extend and enhance the level of health care in our community,” says Cheryl Brown, HHC administrator. “It elevates the level of care that we can support in our Emergency Department to the point where we are able to give better care in our community and keep patients here. This is because we have a great team standing right beside us at all times – at our fingertips when we need them.”

About Avera

Avera Health is the leading health system in the region providing high-quality care close to home at 297 locations in 95 communities. Avera’s unique partnership model makes possible a wide range of medical services through the expertise of specialists, sophisticated technology and cutting-edge research to meet the health care needs of local communities and providers.


Cheryl Brown Receives ACHCA Facility Leadership Award
May 10, 2013

Alexandria, VA—May 1, 2013—The American College of Health Care Administrators (ACHCA) honored Cheryl Brown, Administrator of Henderson Care Center/Henderson Health Care in Henderson, NE with the 2013 ACHCA Facility Leadership Award. ACHCA firmly believes that facility excellence is a reflection of leadership excellence. The leadership award was celebrated during the awards luncheon at ACHCA’s 47th Annual Convocation and Exposition in Orlando, Florida on Saturday, April 13, 2013. Two hundred five were awarded leadership awards nationally, 25 of which were at the awards banquet.

Ms. Brown was one of 205 recipients who received the Facility Leadership Award with virtual recognition. The prestigious Facility Leadership Award is made possible with the support of eHealth Data Solutions. The areas of excellence the facility exhibits includes three years of performance on the Health Survey, Fire (Life Safety) Survey, Complaint Surveys and improvement in the last two quarters of the reported Quality Measures. The same administrator must have filled the role the entire award year.

Founded in 1962, ACHCA is the only professional association devoted solely to meeting the professional needs of today’s long term care administrators and executives. Focusing on advancing leadership excellence, ACHCA provides professional education and certification to administrators from across the spectrum of long term care. For more information about ACHCA, contact the national office at (202) 536-5120 or visit www.acha.org.


Cheryl Brown Receives Administrator Award and Kristi Walters Receives Social Services Award
Sept. 19, 2012

Cheryl Brown, CEO, and Kristi Walters, Social Service Director at Henderson Care Center, (HCC) the long term care facility located at Henderson Health Care, received top honors at the at the Nebraska Health Care Association/Nebraska Assisted Living Association Annual Awards Luncheon at the Embassy Suites in Lincoln, Neb., on Sept. 19, 2012. The event recognizes individuals for outstanding service and dedication to a Nebraska nursing home or assisted living facility.

Brown received the Administrator Award and Walters received the Social Services Award.

Cheryl Brown was nominated for her leadership and continued commitment to HCC and its residents and employees. Cheryl is a resident advocate and strives to make sure the residents feel at home and are provided with the best care possible. Cheryl is the backbone of the organization and is a true leader by example.

Kristi Walters has worked at HCC for 10 years and knows all the residents and their families personally. She goes out of her way to make sure residents are happy and have all of their needs met. Whether that is running errands for them, taking them out on outings or doing some personal shopping for them. If residents have concerns or need something, they know that Kristi is the “go-to girl.”

HCC is extremely proud to have such dedicated professionals on our staff.